Return Policy

Return Policy

Josephine Alexander Collective will gladly accept returns that meet the following requirements:

  • Merchandise must be returned within 30 days of receiving your order.
  • Merchandise must be unworn and vendor tags must be attached.
  • All Sale items are FINAL SALE. Any item purchased at a sale price is a final purchase and cannot be redeemed for a refund, store credit or exchange. Coupon codes are excluded.
  • Damaged items must be reported to our website Customer Care Team within 24 hours of receiving your order. Once we receive the damaged item we will gladly replace the item free of charge if the item is available. Should we not be able to replace it, you will be refunded for the item. Please note: Josephine Alexander Collective is not responsible for normal wear and tear on an item. Once the tag is removed, we are no longer responsible for any damages that occur to that item.
  • Returns must be issued to the original form of payment. If this is not possible, the return will be issued in the form of online store credit.

If your return does not meet these requirements, you will be contacted and the items will be returned to you immediately. We reserve the right to refuse a refund if the items have any signs of wear, misuse or damage that has not been reported. Please contact our customer service if you have any questions: collective@josephinealexander.com

How should I send my return?

To initiate the return process, please email us at collective@josephinealexander.com

Return shipping costs are free of charge, however, you will not be refunded for the original cost of shipping.

  1. Securely repack your items in the re-sealable package you received them in or send back with your own packaging of choice.
  2. Enclose a copy of the receipt and completed Return Authorization Slip.
  3. Affix your prepaid Return Label to the front of the package.
  4. Drop your package off at a U.S. Postal Service mailbox or post office OR visit >www.USPS.com/pickup to arrange for a free pickup.

 

Should you choose to return the package on your own, please return using the following format:

 

Josephine Alexander Collective Atte: Returns
Order # ________
710 Seaview Drive
Juno Beach, FL 33408

Refunds & Processing Time

If your package arrives at Josephine Alexander Collective Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within one week from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Josephine Alexander Collective.

If Two Or More Payment Methods Are Used:

If you have used two or more payment methods for a purchase and items are returned, the gift card/store credit will be refunded first followed by the additional payment method or methods.

Can I cancel or change my order?

All final sale items cannot be returned or exchanged. Please note: Our sale items are marked down on our website and re-priced in red. All items on sale are noted 'ALL SALES FINAL' on each page of each sale item, mentioned at checkout and also in your order confirmation.